Help and support
We reply within two days, faster in December when we can.
Is it a subscription?
No. Everything in this season is included. No ads, no accounts.
How do I get a refund?
Refunds go through the store you bought from: Apple's "Report a Problem" page, or Google Play's refund page.
I've forgotten my parent code.
On the code screen, tap "Forgot your code?" and type your recovery word, then set a new code. If you've forgotten the word too, "Start again" is the only way back, and it deletes everything in the app on that phone.
I've got a new phone. Will my elf come with me?
Your purchase does: download it again with the same Apple or Google account. Your elf's month lives only on your old phone, because nothing is sent to us. If your phone's own backup is on, it may bring the app's data across.
Can I use it on two phones?
Yes, on any phone signed in to the same store account. Each phone keeps its own doors and plans.
We've got more than one child.
Add up to six. Each child gets their own calendar and their own look for your elf.
We don't have an elf. Does it still work?
Yes. Pick "Just the doors" in setup and the elves in the app do the mischief for you.
The kids opened a door too early.
Doors open at a time you choose (7 am unless you change it), in Settings on the grown-up side.
I can't hear the elf.
Turn the volume up, check the Sounds switch in Settings, and on an iPhone or iPad check the silent switch is off.
What does the app know about my family?
Only what you type in, and it stays on your phone. Read the privacy policy.
Works on iPhone and iPad (iOS 15 or later) and Android phones and tablets (Android 7 or later).